Return and Exchange Policy

Valid reasons applicable for our return and exchange policy:

-Only items deemed defective by our technical team can be returned or exchanged.
-Wrong item delivered
-If the item is not as advertised on website
*Please note that the item must be in its original condition with complete packaging and accessories.

Procedure for Return and Exchange Policy:

Customers shall notify us within seven (7) days from the date of receipt.
Follow the format below and send an email to
Item Purchased(including model):
Date of Purchase:
Preferred branch for return and exchange:
Attached copy of Order Slip:
*Important note: No order slip, no return and exchange
Once approved for return and exchange, you can bring and exchange the item through our nearest The Electronics Boutique/Eboutique branch.

List of branches for return and exchange:

The Electronics Boutique branches:

• Alabang Town Center - Level 3
• Harbor Point Mall Subic - Level 2
• Market! Market! - Level 4
• Marquee Mall - Level 3
• Robinsons Place Ermita - Level 3, Pedro Gil Wing
• Shopwise, San Pedro - Ground Floor
• Waltermart Makati - Level 3

Eboutique branches:

• Ayala Malls Feliz - Level 4
• Festival Supermall - Level 3
• Robinsons Galleria- Level 1, Digiworld
• SM Southmall- Level 4
• Venice Piazza, Mckinley Hill, Taguig - Level 2